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Refund policy
Return & Refund Policy
At SOLÉVERA, we are committed to delivering a refined shopping experience and products that meet the highest standards of quality and elegance.
If for any reason you are not fully satisfied with your purchase, we offer a 14-day free return policy for eligible items.
14-Day Free Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
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The item must be unused and in its original condition
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Products must be returned in the original packaging
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Proof of purchase or order confirmation is required
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Opened or used skincare products
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Opened beauty tools or personal care items
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Gift cards
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Final sale or promotional clearance items
Return Process
To initiate a return, please contact our support team at:
Please include:
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Your order number
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The item(s) you wish to return
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Reason for return
Once your request is approved, return instructions will be provided.
Free Return Shipping
SOLÉVERA offers free return shipping for eligible returns within the UAE and selected GCC countries.
Items must be returned using the approved shipping method provided by our support team.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue so we can resolve it promptly.
Exchanges
We currently offer exchanges only for defective or damaged items, subject to product availability.
Contact
For any questions regarding returns or refunds, please contact:
Thank you for choosing SOLÉVERA.
Luxury in every ritual.